What? Me closed??

Library 2.0 is not a closed concept.

This is probably the most telling brief comment on the various postings about Library 2.0 and what it is. This from one of the OCLC segments which are very thoughful and thought-provoking. If we as library staff can remember to keep an open mind, an open posture, and an commitment to open communication both internally and with our patrons, we will continue to be vital to our community. So as our recent customer service training reminded us about open vs. closed questions during patron interactions, we can remember than a culture of openness is critical to our success and to maintaining our role as a player in the 2.0 world.